Operations Planning

How this works

1. 01

   Build the operating structureTurn the planned guest and employee journeys into a clear day-to-day operating model for the destination.

2. 02

   Define department responsibilitiesClarify who owns each function, attraction and guest touchpoint and how teams work together.

3. 03

   Create the SOPsDevelop practical operating procedures for departments, rides, attractions and routine service situations.

4. 04

   Plan real operating scenariosDefine how teams should respond to guest-service situations, exceptions and changing operating conditions.

5. 05

   Prepare for emergenciesBuild escalation, emergency and exceptional-situation procedures so teams know how to respond when normal operations change.

6. 06

   Test opening readinessBring the operating structure, procedures and team responsibilities together into a practical readiness framework before launch.

What you walk away with.

• Operating Structure
• Department SOP Manual
• Ride & Attraction SOPs
• Guest-Service Procedures
• Roles & Responsibility Matrix
• Operational Scenario Plans
• Emergency & Escalation Procedures
• Service Standards
• Opening-Readiness Framework